jaja9 Privacy Policy

1 What types of information are collected

jaja9 may collect the following types of information:

• Identity Information: Full name, date of birth, national identity card number or passport number.
• Contact Information: Email address, mobile number.
• Financial Information: bKash, Nagad, Rocket account numbers, transaction history.
• Technical Information: IP address, device type, browser information, operating system.
• Usage Information: Which pages you visited and for how long, which games you played, betting type and amount.
• Cookie and Tracking Information: Session cookies, preference data.

2 How information is collected

We collect information in the following ways:

• Information you provide at the time of account registration.
• Information collected automatically when you access and use the platform.
• Financial information during payment processing.
• Conversation details when you contact customer support.
• Documents submitted during the identity verification (KYC) process.

3 Why information is used

jaja9 uses collected information only for the following legitimate purposes:

1. For account creation and identity verification.
2. To process deposits, withdrawals, and transactions.
3. For awarding bonuses, promotions, and VIP rewards.
4. To provide customer support and answer enquiries.
5. To prevent fraud and ensure platform security.
6. To comply with legal obligations.
7. To improve services and enhance the user experience.
8. To help implement responsible gaming policies.

4 Marketing and Communications

If you give your consent, we may inform you about new offers, promotions, and updates by email. You can opt out of such communications at any time — by using the "Unsubscribe" option in the email or by contacting our support team directly.

Data Protection Measures

jaja9 uses industry-standard technology to protect your personal information, which includes:

• SSL Encryption (TLS 1.3): All data transferred between your browser and our servers is transmitted in encrypted form.
• Data Encryption: Sensitive information stored on servers is kept in an encrypted format.
• Access Control: Only authorised personnel have access to your information.
• Regular Audits: Our security systems are regularly reviewed and tested.
• Firewall and Anti-Fraud Systems: Active technology is used to prevent unauthorised access and fraud.

Data Retention Period

How long your information is retained depends on the type and purpose of the data:

• All relevant information is retained for as long as your account remains active.
• Even after an account is closed, certain information may be retained for up to five (5) years due to legal obligations.
• Transaction records are kept for as long as legally required.
• Once no longer needed, data is securely deleted.

When information may be shared

jaja9 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

• Payment Service Providers: Payment gateways such as bKash, Nagad, and Rocket receive the information necessary to complete transactions.
• Identity Verification Services: Information may be shared with trusted verification partners to complete KYC.
• Legal Authorities: Where providing information is mandatory under Bangladeshi law or a judicial order, we will supply it.
• Fraud Prevention Agencies: Relevant information may be shared to prevent financial crime.

Outside the cases above, we do not give your information to any third party.

International Data Transfers

Our servers may be located in various countries. Wherever data is stored, we ensure it is protected in accordance with the standards of this Privacy Policy.

What cookies are and why we use them

Cookies are small text files stored in your browser. jaja9 uses the following types of cookies:

• Essential Cookies: To maintain login sessions and keep the platform functioning correctly.
• Functional Cookies: To remember your preferences, language settings, and account preferences.
• Analytics Cookies: To monitor website traffic and usage patterns.

You can disable cookies from your browser settings, but doing so may cause some platform features to not work correctly.

For those under 21 years of age

jaja9 is for people aged 21 and over only. We do not knowingly collect information from any minor. Through the identity verification (KYC) process, we ensure that only persons of eligible age participate on the platform.

If a minor's information enters our system for any reason, the account will be closed and the information deleted as soon as it is identified.

Policy Update Process

jaja9 reserves the right to amend this Privacy Policy at any time. If changes are made:

• The "Last Updated" date at the top of this page will be changed.
• You will be notified by email in the case of significant changes.
• Continued use of the platform after an update will be considered your agreement to the new policy.

We recommend that you review this page regularly.

Responsible Gaming Data Use

By analysing your usage data, we help implement responsible gaming policies. This includes:

• Identifying unusual betting patterns.
• Fulfilling self-exclusion requests.
• Applying deposit limits and time limits.
• Offering support to players who may be at risk.

To learn more about responsible gaming, visit our Responsible Gaming page.

Contact for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat — connect directly on the platform
• Response time: up to 30 working days

We are committed to protecting your privacy and will review all requests with due care.